Payment Policy for Brilliant Hato

Effective Date: January 2, 2025

Brilliant Hato is committed to providing a seamless and transparent payment experience for all of our valued customers. Our Payment Policy outlines the terms and conditions regarding the payment process, billing, and refunds. Please take a moment to review this information, and feel free to reach out to us if you have any questions or need clarification.

Accepted Payment Methods:

We accept the following payment methods to make it convenient for you:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • Bank Transfers: Direct bank transfers for larger payments
  • PayPal: Secure online payment system for ease of use

Please ensure that the payment method used is valid and authorized. Any issues with payment authorization may delay service delivery.

Payment Terms and Conditions:

  • Full Payment Before Service: Payment for services provided by Brilliant Hato is due in full before any work is initiated, unless otherwise stated in the service agreement. We will send an invoice detailing the amount due, and payments must be processed before the agreed service date.

  • Advance Deposits: For large or custom orders, an advance deposit of 50% may be required at the time of order confirmation. The balance will be due upon completion of the service.

  • Invoicing: All invoices will be sent via email to the address provided by the client. The invoice will include a detailed breakdown of the services rendered and the total amount due.

Late Payments:

  • Late Fee: Payments that are not received within 30 days from the invoice date will incur a late fee of 5% of the total outstanding balance. If payment is still not received after 60 days, Brilliant Hato reserves the right to suspend services until the full balance is cleared.

  • Payment Reminder: We will send a reminder email 5 days before the due date, and again if payment is not received within 7 days after the due date.

Refund Policy:

At Brilliant Hato, customer satisfaction is a top priority. However, due to the nature of our services, refunds are only available under specific conditions:

  • Refund Requests: To request a refund, clients must contact us within 14 days from the date of the payment. Refunds will only be issued for payments made in error or for services that were not delivered as agreed.

  • Non-Refundable Services: Certain services may not be eligible for refunds, including but not limited to services that have already been provided or initiated, special customized work, and digital products.

  • Processing Refunds: Refunds will be processed within 7 business days after approval. They will be issued to the same payment method used for the original transaction.

Security and Confidentiality:

We value your privacy and the security of your payment information. All transactions are securely processed using industry-standard encryption to protect your personal and financial details. Your information will not be shared with third parties except as required for processing payments or by law.

Billing Discrepancies:

If you believe there has been an error with your invoice or billing, please contact us within 10 business days. We will review the issue and provide a resolution. Failure to notify us within this period may result in the inability to dispute the charge.

Customer Support and Inquiries:

If you have any questions about this Payment Policy, need assistance with a payment, or wish to inquire about your invoice, our customer support team is here to help.

We strive to make your experience with Brilliant Hato as smooth and enjoyable as possible. Please don’t hesitate to reach out if you need assistance.