Effective Date: January 2, 2025
At Brilliant Hato, we are committed to ensuring that your orders are processed and delivered efficiently and securely. Below, you will find detailed information regarding our shipping policy. Please read through it to understand our processes and terms.
Shipping Methods:
We offer a variety of shipping methods to meet your needs. These include:
- Standard Shipping: This is our most economical option. Delivery times typically range from 5 to 7 business days.
- Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 2 to 3 business days.
- Overnight Shipping: For urgent orders, we offer overnight shipping, with next-day delivery available if ordered before 2:00 PM local time.
Shipping times are estimates and may vary depending on factors such as the destination, item availability, and weather conditions.
Shipping Fees:
- Free Shipping: We offer free standard shipping on orders over $100 within the United States.
- Flat Rate Shipping: For orders under $100, a flat shipping fee of $7.99 applies for standard shipping. Expedited and overnight shipping will have additional charges based on the weight and destination of the items.
Note: International shipping fees vary based on location and are calculated at checkout.
Order Processing:
Order Confirmation: Once your order is placed, you will receive an email confirmation containing your order details and an estimated delivery date.
Processing Time: Orders are typically processed and shipped within 1 to 2 business days. However, during peak seasons or promotional periods, it may take slightly longer.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor the progress of your package. Please note that it may take up to 24 hours for tracking information to appear.
Shipping Locations:
Domestic Shipping: We currently offer shipping within the United States, including Alaska and Hawaii.
International Shipping: We also offer international shipping to selected countries. Shipping costs, delivery times, and import duties will be calculated during checkout. Customers are responsible for any additional taxes or customs duties that may apply.
Shipping Restrictions:
P.O. Box Addresses: We are unable to ship to P.O. Box addresses for certain items. Please provide a physical address for accurate delivery.
International Orders: Delivery times for international orders may vary, and some regions may have restrictions or additional fees. Brilliant Hato is not responsible for customs delays, import duties, taxes, or other charges incurred when shipping internationally.
Damaged or Lost Shipments:
While we take every precaution to ensure that your package is delivered safely, occasionally, items may become damaged or lost in transit. In such cases:
Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assess the situation and provide a solution, including a possible replacement or refund.
Lost Shipments: If your order is not delivered within the expected time frame, please notify us. We will work with the shipping carrier to track and resolve the issue.
Address Accuracy:
To avoid delays, please ensure that your shipping address is correct and complete. Brilliant Hato is not responsible for delays or additional charges incurred due to incorrect or incomplete address information.
Return Shipping:
- If you need to return an item, you will be responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped. Please refer to our Return Policy for further details on returns and exchanges.
Customer Support:
If you have any questions about shipping, tracking, or delivery, please do not hesitate to contact our customer support team. We are here to help!
- Phone: 229-356-2627
- Email: info@brillianthato.net
- Website: www.brillianthato.net
We strive to ensure that your shopping experience with Brilliant Hato is as smooth and hassle-free as possible. Thank you for choosing us!