Refund and Returns Policy for BrilliantHato
Effective Date: January 2, 2025

At BrilliantHato, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy outlines the steps you can take to request a return or refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of the purchase date.
  • Condition: Products must be unused, undamaged, and in their original packaging, including any accessories or tags.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards.
  • Customized or personalized products.
  • Items purchased on clearance or as “final sale.”

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@brillianthato.com or call 229-356-2627 to request a Return Authorization (RA) number.
  2. Prepare the Package: Securely pack the item(s) in their original packaging and include the RA number inside the package.
  3. Ship the Return: Send the package to the following address:
    BrilliantHato Returns Department
    1644 Private Lane, Valdosta, Georgia

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Refunds will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method.
  • Processing Time: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

We offer exchanges for defective or damaged items:

  1. Contact us within 7 days of receiving the item.
  2. Provide a photo of the defect or damage, if applicable.
  3. Ship the item back to us, and we will send a replacement free of charge.

6. Cancellations

Orders can be canceled if requested before shipping. To cancel an order, contact us immediately at info@brillianthato.com or call 229-356-2627.

7. Contact Us

For further assistance with refunds or returns, please reach out to our team:

  • Email: info@brillianthato.com
  • Phone: 229-356-2627
  • Address: 1644 Private Lane, Valdosta, Georgia

We appreciate your business and strive to ensure a smooth and hassle-free return experience. Thank you for choosing BrilliantHato!